Fewer status calls, more routes on the road
Last updated: July 23, 2026
The phone rings because someone wants to know where their shipment is. At the same time, orders come in by email that someone has to type up by hand. routinefrei handles recurring status enquiries and prepares incoming orders, giving dispatchers and drivers more time for route planning and delivery.
Launch availability: The public customer-workspace demo currently covers Gmail triage with human approval, Google Calendar booking and an activity trail. Phone, Microsoft, CRM, accounting and industry-software connections described below are scoped pilot modules, not pre-connected features. Open the customer-workspace demo (German interface).
Sound familiar?
- The phone rings all day with the same question: where is my shipment, when is the driver coming, has the delivery already gone out.
- Orders come in by email, PDF and phone and have to be entered into the dispatch software by hand, and every typo costs time later on.
- Standard questions about delivery times, notifications, stock levels or freight papers tie up the dispatchers who should really be planning routes.
- When a call goes unanswered, an order is lost or the customer phones the competition.
One day, two versions
Without routinefrei
At seven in the morning the phone rings for the first time, a customer asking about yesterday's shipment. By lunchtime, three people in dispatch have picked up the same receiver again and again, giving the same information every time. Meanwhile, twelve new orders pile up in the inbox as PDFs and free text that someone has to type up before the route can be set. Whoever hangs up in the evening has spent half the day giving information and re-keying orders, and has barely optimized a single route.
With routinefrei
At seven in the morning the phone assistant takes the first status queries, gives information based on the shipment number, and passes only the genuine special cases on to dispatch. New orders from the inbox are pre-sorted and prepared as clean drafts for the dispatch software, then a person reviews and approves them. Standard questions about notifications or delivery times are answered by the system from your knowledge base. The dispatchers can focus on route planning and for the cases where experience really counts.
What we automate for you
AI phone assistant
Answers status queries and calls even during peak times, gives information about the shipment, and arranges or confirms delivery dates. No order is lost anymore because no one was there to pick up.
Email triage with draft replies
Pre-sorts incoming orders, notifications and queries and has ready-made draft replies waiting. Final approval stays with your team, order intake gets faster, and less slips through the cracks in the inbox.
Quote and document automation
Creates freight quotes and order confirmations from your templates and automatically follows up on open inquiries. Less re-keying, cleaner paperwork.
Knowledge base for your team
Brings delivery times, rates, notification rules and standard procedures together in one place. New employees and the phone assistant give the same, correct information.
How the rollout works in three steps
1. Analysis
In the free initial consultation we identify which recurring task costs the most time and which first workflow will deliver a useful result without disrupting daily operations.
2. Setup
We configure the pilot automation around the tools you already use, test it with realistic cases and document every agreed data flow before it goes live.
3. Support
After launch we monitor and adjust the workflow and remain your personal contact. Ongoing automation operations start at €290 per month and can be cancelled monthly.
How does automation relieve a dispatch team in practice?
In small businesses, recurring email work commonly takes one to two hours per day. Structured triage and draft replies can reduce that effort by 40 to 60 percent. In logistics, the same principle applies to status requests, transport orders and delivery-date confirmations: automation prepares the routine, while the dispatch team keeps control.
The foundation is email automation + time management: inbox triage with draft replies plus an appointment cockpit for calendars, reminders and the weekly plan. Both are included in the €990 package.
What you get out of it
- Fewer recurring status calls reach dispatch, because standard responses run automatically.
- Orders from email and phone reach the system sooner and pass through a review before approval.
- Dispatchers win back time for route planning and difficult cases, instead of giving out information all day.
Fixed-price packages
Pilot automation, €990
One automation, live in 14 days. The low-risk way to start, so you can see what it delivers on a real workflow.
Includes time management + email system: AI inbox triage and appointment cockpit.
Automation sprint, from €4,900
Several workflows cleanly connected, once the pilot has proven itself and you want to automate more.
These are the core automations for logistics and freight forwarding. routinefrei automates email, scheduling and your knowledge base just the same, builds your website, and manages your advertising on Meta, Google and TikTok. We handle the ongoing operation as your AI partner. See all services and prices.
All six packages and their exact scope are listed on our fixed-price overview.
Questions from logistics and freight forwarding
Can this connect to our dispatch or warehouse system?
Possibly, but only after a technical assessment. We start with email and calendar, then inspect the interfaces, permissions and data flows of the existing dispatch or warehouse system before making a binding proposal.
Can status requests be answered automatically?
Standard status requests can be recognized and a reply draft can be prepared from approved data. Your team keeps final control, and unusual or sensitive cases are routed to a person.
What does the first automation cost for a freight forwarder?
The pilot automation costs €990 as a fixed price and is normally live in 14 days, including the time management + email system. Several connected workflows start with the automation sprint from €4,900.
How are shipment and customer data protected?
We agree and document hosting, access rights, subprocessors and every data flow before launch. Only the systems and people needed for the workflow receive access.
In a free initial consultation, let's take a calm look at which queries and order paths make the most sense to automate first at your company.
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